Refund Policy

Theta Meridian — Refund Policy Effective Date: June 8, 2026 Last Updated: June 6, 2026

This Refund Policy describes when and how we issue refunds for Theta Meridian subscriptions and token purchases, operated by Theta Meridian, LLC.

1. Monthly Subscriptions

Theta Meridian is billed monthly in US dollars. The standard rate is $35 — a $10 platform fee plus a $25 token pool you spend as you use AI agents. During our beta the rate is $17.50, which is exactly half of each component: a $5 platform fee plus a $12.50 token pool. The beta rate runs until our public launch — general availability, meaning the point at which Theta Meridian leaves beta and is open to the public; we will give you at least 30 days' written notice before it ends, after which standard pricing applies. You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period, and you retain access through the end of that period.

2. 14-Day Satisfaction Window

Within 14 days of your first charge, if Theta Meridian isn't the right fit, write to us and we'll refund your first month — your platform fee plus whatever of your token pool you haven't spent. On the beta rate that is your $5 platform fee plus the unspent portion of your $12.50 token pool; on the standard rate, your $10 platform fee plus the unspent portion of your $25 token pool. Because we pay our AI providers in real time as you use tokens, tokens already used aren't included. This is a one-time window: it does not renew with later charges, and it does not reset if you cancel and re-subscribe later.

3. Token Packs and Rollover

If you've purchased additional token packs, any unused balance is refundable on request; tokens you've already spent are not. Unused subscription tokens that rolled over from a prior month are part of your subscription, not a separate purchase — they carry forward while you're subscribed and expire when your subscription ends.

4. How to Request a Refund

Refunds aren't self-serve — email support@thetameridian.com with your account email, the charge or token pack in question, and a short note. For unused token packs, we'll calculate your remaining balance and refund that amount. We respond within two business days; refunds go to the original payment method and typically take 5–10 business days to appear.

5. Disputes

If you have a payment concern, please contact us before initiating a chargeback. A direct conversation almost always resolves the issue faster.

6. Contact

support@thetameridian.com